![]() They responded to our requests for an extended warranty on their work or to cover costs of an independent inspection by letting us know that they will no longer cover the rental and that we needed to pick up the car. We brought our concerns to the manager but they have offered nothing to fix their mistake other than saying no damage was done, expecting us to take their word for it and quoting us the factory warranty. We are now concerned they have done damage to the transmission by allowing it to be driven with low fluid. Based on the noises and performance, I'm skeptical there was any fluid at all. They gave us a rental as they were closing and called us in the morning claiming the tech filled the transmission fluid over 2 quarts low. This time we couldn't even get out of the parking spot. Again, we tried to leave the lot and the car would not accelerate and making noises. We returned the car immediately and they gave it back to us stating it was a software issue. So dangerous! She could have been in an accident. The first time my wife went to drive it home and could not accelerate when she pulled out. They returned our car back to us not once but TWICE in a condition that was unsafe to drive. Please be careful! We took our car here for routine maintenance and we now have a nightmare. I will no longer be giving my business to Honda of Annapolis. I didn’t expect a response at this point. I’d did complain in writing and was told that I would received an email response from an Administrator. I wrote a complaint to Honda Corporate and was told that because HOA is an independent dealership, I would need to complain to,the, directly. The service manager, David Tennant, got involved and became very unprofessional. I went back in to see about the discount, I was told that I couldn’t get a discount because I hadn’t asked for one beforehand. When I got into the car I checked the bill and noticed that the discount had not been deducted. At checkout, another service rep reviewed the bill and ended by saying, “….and with the discount, the bill comes to $x,xxx.xx.” I paid the bill without looking at the bill total. ![]() It was just over $1,000 and I wasn’t given a 10% discount. My regular service representative, Michael, was not there when I took my vehicle in for service. Always received a 10% discount on major work until a few weeks ago. Have been taking it there for service since then. However, we just call it another day's work, and consider it standard operating procedure when buying a used car.Bought my Honda Pilot from Honda of Annapolis in 2014. Often, people tell us we go above and beyond. We have a team that truly cares about their work, and strive to give you the best options possible. ![]() ![]() That means going over car financing terms. Once you've found the used vehicle you like, Koons Ford Of Annapolis would like to take the next step with you. Auto Financing Solutions for Your Next Used Ford There are plenty in different types available, so you're sure to find one that suits you. It's why we're always discussing used cars options with those from Annapolis, Odenton, Bowie MD and Pasadena MD. Some vehicles might be a year old, but they still come loaded with the latest onboard features, and save you some green in the process. If you value cost effectiveness, but still want high quality out of your next ride, going the used car route gives you one winning combination. For Loads of Possibilities, and Saving Some Money, A Used Ford from Koons Ford Of Annapolis is Ideal for those in Annapolis, Odenton, Bowie MD and Pasadena MD ![]()
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